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"10 Things You Should Know..."

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Shipping & Returns

SHIPPING AND INSURANCE

A signature is required on all jewelry purchases over $100. All orders are shipped 2-3 day service.

REPAIR AND WARRANTY ON JEWELRY

Our warranty and repair policy is in effect for one year from date of purchase. Wire jewelry cameos sold by International Design Group will be repaired at no cost other than return postage to our studio if such repair is due to workmanship or manufacture. Repairs outside of our warranty will be quoted to customers before any work is done.

MONEY BACK GUARANTEE

All jewelry created or sold by The International Design Group, LLC has a full, no questions asked, money back guarantee for up to a full 15 days from the date of receipt. If your purchased jewelry does not meet up to your expections for any reason, just return it (undamaged) for a FULL REFUND. The guarantee does not apply to theft, damage or loss.  (This full refund does not apply to Custom Orders.)

SECURITY

Our safe and secure on-line shopping cart, pay-pal or telephone 1-816-689-2779 may be used for any jewelry purchase. We honor all major credit cards and use the highest security to keep all your information private and safe.

CUSTOM ORDERS

Any in-stock item will usually ship out within 48 hours unless a rush order is requested. Custom hand made SPECIAL ORDER items make take up to 10 days to finish.  Custom Orders, with special materials ordered in, special colors, special sizes, etc., cannot be returned for a full refund.  If you want to return your custom order you are subject to a 20% restocking fee.  If your custom order jewelry has been worn, has been damaged, and is not in the original packing, you will not be entitled to a refund on your custom order at all.

REFUNDS

All refunds will be made for the amount charged to your credit card minus shipping and insurance costs. Credits will be issued within 72 hours after receipt of returned items. All items must be received by us 15 calender days from the date of shipment from us. Please call us immediately at 1-816-689-2779 should there be a problem with your order. Shipping and insurance costs incurred by International Design Group will not be refunded. To prevent any damage during shipment returned items, please make sure the jewelry is well packaged and that a signature is required. Items must be in new condition and not used or worn.  Custom Orders, with special materials ordered in, special colors, special sizes, etc., cannot be returned for a full refund.  If you want to return your custom order you are subject to a 20% restocking fee.  If your custom order jewelry has been worn, has been damaged, and is not in the original packing, you will not be entitled to a refund on your custom order at all.

DAMAGED OR ALTERED RETURNS

All returned items will be inspected by our in-house staff, and, if determined that such goods have been altered or damaged, your jewelry will be returned without a refund.  Custom Orders are also subject to this inspection.

TAXES

As a licensed and registered company in the state of Missouri we are required by law to add a 7.7% state sales tax on all in-state sales.


FOR MORE INFO: CUSTOMER SERVICE 1-816-689-2779 



 

Copyright 2014 International Design Group, LLC. || Phone: 1-816-689-2779

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